Privacy Policy
Privacy Policy
At Olivia & Sophie Melbourne, we respect your privacy and are committed to protecting your personal information. Any information you provide to us is handled with care, confidentiality, and in accordance with applicable privacy and data protection laws.
If you have any questions regarding this Privacy Policy, please contact us at:
info@oliviasophiemelbourne.com
Information We Collect
We may collect personal information when you:
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Place an order
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Create an account
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Contact customer support
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Subscribe to marketing communications
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Browse or interact with our website
The information we may collect includes:
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Full name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through third-party providers)
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IP address
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Device information
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Website activity and browsing behaviour
We only collect information necessary to operate our business and provide our services effectively.
How We Use Your Information
Your information may be used to:
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Process and fulfil orders
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Coordinate shipping and delivery
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Provide customer support
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Send order confirmations and updates
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Improve website functionality and user experience
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Prevent fraud and maintain website security
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Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
Sharing Information With Third Parties
We may share information with trusted third-party providers where necessary to:
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Process payments
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Deliver orders
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Provide website, hosting, and technical services
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Conduct analytics and performance monitoring
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Comply with legal requirements
All third parties are required to handle your information securely and only for the purposes for which it was provided.
Data Retention
We retain personal information only for as long as necessary to:
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Fulfil customer orders
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Meet legal, tax, and accounting obligations
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Resolve disputes
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Enforce our policies and agreements
When information is no longer required, it is securely deleted or anonymised.
Cookies
Olivia & Sophie Melbourne uses cookies and similar technologies to:
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Improve website functionality
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Analyse website performance
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Personalise your browsing experience
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Support marketing and advertising activities
You can manage or disable cookies at any time through your browser settings.
For more information, please refer to our Cookie Policy.
Your Rights
Depending on applicable privacy laws, you may have the right to:
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Access your personal information
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Request corrections or updates
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Request deletion of your data
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Object to certain forms of processing
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Request data portability
To exercise any of these rights, please contact us at:
info@oliviasophiemelbourne.com
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
All payment transactions are processed securely through trusted third-party payment providers using industry-standard encryption technologies.
Updates To This Policy
Olivia & Sophie Melbourne may update this Privacy Policy from time to time to reflect changes in regulations, technology, or business practices.
We encourage customers to review this page periodically for any updates.
Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Olivia & Sophie Melbourne
Molenstraat 72
7472 CM Goor
Netherlands
Chamber of Commerce (KVK): 94164215
VAT Number: NL005069286B61