Return Policy
Return & Refund Policy
At Olivia & Sophie Melbourne, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.
Please read this policy carefully before initiating a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
-
The return request must be submitted within 30 days of receiving your item.
-
Items must be unused, unworn, unwashed, and in their original condition.
-
All original tags, labels, and packaging must remain attached and intact.
-
Trying on items is permitted, but items must not show any signs of wear or damage.
-
Return shipping costs are the responsibility of the customer, including any applicable international shipping fees, customs duties, or related charges.
-
Return requests must be approved before items are shipped back.
Return Process
To initiate a return:
-
Contact us at info@oliviasophiemelbourne.com within 30 days of receiving your item.
-
Once your request has been reviewed and approved, you will receive return instructions and the appropriate return address.
-
The item must be shipped back at your own expense.
-
We strongly recommend using a shipping method that includes tracking information.
Please note: Returns sent without prior approval may not be accepted.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 business days to the original payment method.
Please note:
-
Original shipping costs are non-refundable.
-
Processing times may vary depending on your bank or payment provider.
-
Olivia & Sophie Melbourne reserves the right to refuse refunds if returned items do not meet the conditions outlined in this policy.
Shipping & Liability Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
Address changes must be requested within 24 hours of placing an order.
Orders lost due to incorrect address information provided by the customer cannot be refunded.
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer. However, we will make reasonable efforts to assist customers in resolving delivery-related issues where possible.
Important Notice
Olivia & Sophie Melbourne operates as an international online retailer and works with trusted global fulfilment partners.
As a result, some products may be shipped from international fulfilment centres, and returns may involve international shipping logistics.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Contact Information
For any questions regarding returns or exchanges, please contact:
Olivia & Sophie Melbourne
Molenstraat 72
7471 CM Goor
Netherlands
Chamber of Commerce (KVK): 94164215
VAT Number: NL005069286B61