Shipping & Delivery Policy
Shipping & Delivery Policy
At Olivia & Sophie Melbourne, we strive to deliver your order as quickly and efficiently as possible. Please review the information below regarding our shipping process and delivery expectations.
If you have any questions, feel free to contact us at:
info@oliviasophiemelbourne.com
Order Processing
All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (when available).
Please note:
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Orders are not processed on weekends or public holidays.
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Processing times may be extended during peak periods and promotional events.
Estimated Delivery Times
Estimated delivery times within Australia are typically 5–12 business days depending on your location.
Please note:
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Delivery times are estimates only and may vary.
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Delays may occur during peak seasons, public holidays, severe weather conditions, customs processing, or carrier disruptions.
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Some orders may require additional transit time depending on the delivery destination.
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Olivia & Sophie Melbourne is not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
Shipping & Fulfilment
Olivia & Sophie Melbourne operates as an international online retailer and works with trusted global suppliers and fulfilment partners.
Because of this:
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Products may be shipped directly from international fulfilment centres.
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Tracking information will be provided when available.
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Orders may require international transit before final delivery within Australia.
Shipping Costs
Shipping costs are displayed at checkout.
Shipping fees may vary depending on:
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Delivery destination
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Package weight and dimensions
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Selected shipping option (if applicable)
From time to time, Olivia & Sophie Melbourne may offer free tracked shipping during promotional periods.
Customs & Duties
Depending on local regulations, international shipments may occasionally be subject to customs processing.
Customers are responsible for any applicable customs duties, import taxes, or government-imposed fees required by their country or region.
Delivery Responsibility
Customers are responsible for ensuring that their shipping address is accurate at the time of purchase.
Address corrections must be requested within 24 hours of placing an order.
Orders shipped to incorrectly provided addresses cannot be refunded.
Once tracking information confirms successful delivery to the shipping address provided at checkout, responsibility for the package transfers to the customer.
While we will make reasonable efforts to assist customers with delivery-related issues, Olivia & Sophie Melbourne is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.
Questions
If you have any questions regarding shipping or delivery, please contact:
Olivia & Sophie Melbourne
Molenstraat 72
7471 CM Goor
Netherlands
Chamber of Commerce (KVK): 94164215
VAT Number: NL005069286B61