Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Olivia & Sophie Melbourne. By accessing our website and placing an order, you agree to be bound by the terms outlined below.
For any questions regarding these Terms & Conditions, please contact us at:
info@oliviasophiemelbourne.com
1. Applicability
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Olivia & Sophie Melbourne reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on our website.
2. Product Information
We strive to ensure that all product descriptions, images, pricing information, and website content are accurate and up to date.
Please note:
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Colours may vary slightly depending on individual screen settings and device displays.
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Measurements may vary slightly due to manufacturing tolerances.
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Minor typographical errors, inaccuracies, or omissions may occasionally occur.
Olivia & Sophie Melbourne reserves the right to correct any errors, inaccuracies, or omissions and to update information without prior notice.
3. Orders & Payment
Orders will only be processed once full payment has been successfully received and authorised.
We accept a variety of secure payment methods, including major credit cards, Shopify Payments, Apple Pay, Google Pay, Shop Pay, and other payment methods displayed at checkout.
Customers are responsible for ensuring that all billing, shipping, and payment information is accurate and complete.
We reserve the right to refuse, cancel, or limit any order if fraud, unauthorised activity, or pricing errors are suspected.
4. Processing & Delivery
Processing Time: 1–3 Business Days
Estimated Delivery Time Within Australia: 5–12 Business Days
Please note:
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Delivery times are estimates only and are not guaranteed.
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Delays caused by customs procedures, shipping carriers, weather conditions, public holidays, or peak periods are beyond our reasonable control.
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Tracking information will be provided when available.
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Olivia & Sophie Melbourne works with trusted international fulfilment partners, and some products may be shipped from international fulfilment centres.
5. Returns & Cancellations
Please refer to our Return & Refund Policy for complete information regarding returns, exchanges, and refund eligibility.
Orders cannot be cancelled once they have entered processing or have been dispatched.
6. Limitation of Liability
Olivia & Sophie Melbourne shall not be held liable for:
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Packages marked as delivered by the shipping carrier.
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Delays caused by shipping providers or customs authorities.
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Orders lost due to incorrect shipping information supplied by the customer.
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Circumstances beyond our reasonable control, including natural disasters, transportation disruptions, or government actions.
Customers are responsible for ensuring that shipping details are accurate at checkout.
Address corrections must be requested within 24 hours of placing an order.
7. Intellectual Property
All content available on this website, including but not limited to:
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Text
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Images
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Product descriptions
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Logos
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Branding elements
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Website design
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Graphics and visual content
is the intellectual property of Olivia & Sophie Melbourne and may not be copied, reproduced, distributed, modified, published, or used without prior written permission.
8. Complaints Procedure
If you have a complaint regarding our products or services, please contact us at:
info@oliviasophiemelbourne.com
We aim to respond to all enquiries within 3–5 business days and will make every reasonable effort to resolve concerns promptly and fairly.
9. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.
Any disputes arising from the use of this website or purchases made through Olivia & Sophie Melbourne shall be handled in accordance with applicable legal requirements.
Business Information
Olivia & Sophie Melbourne
Molenstraat 72
7471 CM Goor
Netherlands
Chamber of Commerce (KVK): 94164215
VAT Number: NL005069286B61